Anyone here a sharepoint expert?

[YAX]

Need good answers to the following interview question:

A user logs this service request ticket:
“This morning I've been working in my Curriculum SharePoint page and I've had a problem moving a file that I've already created into a folder”

Describe steps and methods to troubleshoot/fix the problem.


Sounds alot like security problem, but don't forget, you're dealing with a user and sometimes they don't understand what they're talking about too so you have to start with the assumption that they don't know anything.  So, what kind of questions should you ask to get you to the right answer quickly?  Any help would be appreciated.  Thanks.

[YAX]

 

Actually, I think:  Mostlikely: user error, 2ndly: permissions issue, 3rd: something more complex.