LOL. I think you are missing the point here.
Notice it says "Services" and not "Management."
Those who go there either receive more money from colleagues and families, friends, etc. or send because they have money.
no I think you missed the point back
The guy is asking a fair question because the guy has never used such services before.
Now lets see, on top of my head..
-Some people don't trust banks but they have a check from work. Walmart will cash it for you
-Sending money has paper trail. If I send to my nigerian scammer, I go western union
-I need to pay my walmart credit card
-I need to buy my money order because I don't have a bank account so therefore, I don't have a checkbook.
-Do they do utility bill? I dunno but same principle, I don't have a credit card or card no funds to do automatic payment via card transaction.
It all stems down to one common denominator. We are just effing Poor and have financial problems.