This is a pretty dumb compliant!
So, there is this Hmong lady from St. Paul who's getting all dramatic about the IRS not using her
service to interpret for a Hmong taxpayer. So now, the taxpayer isn't wiling to pay her 'cause
technically, she didn't interpret for him. Now, she's gonna write a letter to her district attorney
about the IRS's CS, deeming that it's improper, well, at least, she'd threatened so.
I think that's pretty stupid on her behalf. The IRS provides their own professional language
service, with Language Line. How is that poor customer service? Given that the taxpayer won't
understand all the English prompts prior to reaching a live rep, yet I'm certain the taxpayer
at least know someone whom can help him get pass the prompt, reach a rep, and request an
interpreter to be on hand for the taxpayer. Moreover, he can walk into a local IRS office and
receive help with interpretation
. Seriously, she's got no case.